ck365 Privacy Policy

1 Introduction & Scope

This privacy policy ("Policy") applies to the ck365 website, mobile version, and all related services. "We", "our", or "ck365" refers to the entity operating this platform.

"You" or "user" refers to any person who accesses this website, creates an account, or uses any of our services. By using our platform, you agree to the terms described in this policy.

ck365 believes that data protection is a fundamental responsibility. We respect your personal information and store it using the highest security technologies.

2 What Information We Collect

ck365 may collect the following types of information to provide services, manage your account, and improve the platform:

2.1 Information You Provide

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address and geographical location details
• Payment-related information (bKash, Nagad, Rocket, Upay or bank account)
• Any information provided during account creation or when contacting support

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time, date, and activity type when accessing the platform
• Information obtained from cookies and similar tracking technologies
• Game history and transaction logs

2.3 Information Received from Third Parties

We may collect information about you from approved third parties for identity verification, fraud prevention, and financial compliance purposes.

3 Purposes of Using Information

We use the collected information for the following purposes:

3.1 Service Delivery & Operations

• Account creation and verification
• Processing deposits, withdrawals, and other financial transactions
• Keeping betting, gaming, and casino services active
• Managing bonuses, cashback, and VIP benefits

3.2 Security & Compliance

• Identity verification and age confirmation (21+)
• Preventing fraud, money laundering, and other illegal activities
• Meeting applicable legal and regulatory requirements
• Implementing responsible gaming policies

3.3 Service Improvement & Personalisation

• Recommending games based on your preferences
• Analysing and improving platform performance
• Sending relevant promotional offers and notifications (with your consent)

3.4 Customer Support

Our support team may use your information to resolve your enquiries, complaints, or issues. We provide assistance in Bengali and English via 24/7 live chat and email.

4 Information Sharing & Disclosure

ck365 never sells your personal information to third parties. However, in specific circumstances we may share information with the following parties:

4.1 Service Providers

We use trusted third-party services for payment processing, identity verification, game management, or technical support. These parties receive only the information necessary for their work and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the receiving party. In such cases, we will notify you in advance.

4.4 With Your Consent

Before sharing your information for any purpose other than those mentioned above, we will obtain your explicit consent.

5 Cookies & Tracking Technologies

ck365 uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies We Use

• Essential cookies: These are necessary to keep login sessions active and for the core functionality of the platform.
• Functional cookies: Used to remember your language preferences, settings, and personalised experience.
• Analytics cookies: Help monitor platform usage to improve the quality of services.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 Data Security Measures

ck365 follows industry-standard technologies and processes to protect your personal information:

• SSL Encryption: All data transmission on our platform is protected by SSL/TLS encryption.
• Encrypted Storage: Sensitive information such as payment details is stored in encrypted form.
• Access Controls: Only authorised staff can access user information, and every access is logged.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: A two-factor authentication option is provided to double the security of your account.

However, no technology on the internet is 100% impenetrable. We will act promptly on any security incident and notify you where applicable.

7 Data Retention Period

ck365 retains your information for as long as necessary:

• Complete account and transaction information is retained while the account remains active.
• After an account is closed, financial and identity-related information may be kept for a defined period to meet legal requirements.
• Marketing communication data is deleted when you withdraw your consent.
• Cookie and similar technology data is removed when their set period expires or when you delete them.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Rectification

You may request corrections if there are any errors or inaccuracies in your information.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that processing of your information be temporarily restricted.

8.5 Right to Withdraw Consent

You may withdraw consent for any consent-based processing, in particular marketing communications, at any time. This will not affect the lawfulness of prior processing.

To exercise these rights, please contact us. We will generally respond to your request within a reasonable time.

9 Protection of Minors

ck365 is intended only for persons aged 21 or older. We do not knowingly collect any personal information from minors. Age verification is mandatory during account creation.

If a minor attempts to create an account, we will cancel it and delete the related information. If you believe a minor is using this platform, please contact us.

10 International Data Transfers

Due to the nature of our services, your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:

• Applicable data protection laws and regulations are complied with.
• Adequate safeguards are in place for data transfers.
• Third-party service providers maintain equivalent standards of protection.

11 Third-Party Links & Services

The ck365 platform may include third-party services such as game providers like Pragmatic Play, Evolution Gaming, JILI, or Spribe. These parties have their own privacy policies and are responsible for their own data collection and use. We do not control the privacy practices of third parties.

12 Policy Changes

ck365 reserves the right to amend this privacy policy at any time. After changes are made, the updated policy will be published on this page. For significant changes, we will send a notification to your registered email.

Continuing to use the platform after changes have been made will indicate that you have agreed to the updated policy. We therefore recommend checking this page regularly.

13 Contact Us

If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact us:

We will try to respond to your request as quickly as possible. For important data protection matters, please provide specific details when contacting us by email so we can assist you properly.